Frequently asked questions
Straight answers to the questions buyers send us most, from what Made in USA means to minimums, proofs, shipping and payment. Can't find yours? Contact us or call 800-827-2630.
Made in USA
Is everything on this site made in the USA?
Every product here is listed by its manufacturer as made in the USA in the supplier data we receive. Some items are also assembled and decorated in the US; where a manufacturer reports assembly or decoration elsewhere, the product page shows it under Origin.
What does Made in USA mean legally?
Under the Federal Trade Commission standard, an unqualified Made in USA claim means all or virtually all of the product is made in the US. Our listings carry the manufacturer's declaration. If your program needs documentation, such as a certificate of origin, ask with your quote and we will request it from the manufacturer.
Are American-made products affected by import tariffs?
A finished product made in the US is not an import, so it does not carry import duties the way an overseas product does. Raw material costs can still change, and quotes reflect current pricing.
Ordering and minimums
What is the minimum order?
Each product page shows its minimum quantity and price breaks. New orders start at $1,000; existing corporate accounts can order any quantity.
Can I buy just one or a few pieces?
We sell decorated products to businesses and organizations, not single retail units. If you need a small quantity, tell us the number in a quote request and we will suggest items that work at that size.
Can I order products without a logo?
Yes. Any product can be ordered blank at the same minimum as a decorated order.
How do I reorder something we bought before?
Send the product name or your previous order details through the contact form and your account manager will pull the order and artwork from our records. Whether a reorder repeats the setup charge depends on the manufacturer.
Do you offer wholesale or reseller pricing?
Prices on the site are for end buyers. Promotional products distributors should contact us directly.
Do you offer nonprofit or school discounts?
We do not have separate nonprofit or school pricing. Send a quote request with your quantity and we will look for the best value options.
Artwork, proofs and samples
Will I see a proof before production?
Yes. Every order includes a free digital proof showing your logo on the product at actual imprint size, and nothing is produced until you approve it.
What artwork format do you need?
Vector files (AI, EPS, PDF or SVG) work best. If you only have a JPG or PNG, send it anyway; our art team will tell you whether it works for the decoration method.
Can you match our brand colors?
Spot-color methods such as screen printing and pad printing can match Pantone (PMS) colors. Full-color digital printing reproduces color in CMYK, which comes close but is not an exact PMS match.
Can I get a sample first?
It depends on the product and the manufacturer. Ask in your quote request and we will tell you what is available for that item.
Production and shipping
How long does production take?
Production time is listed on each product page and starts after proof approval. Shipping time is added on top. If you have an in-hands date, include it in your request and we will confirm it before you order.
Do you offer rush orders?
Many items have rush service built into their production schedule, often at no extra charge. The product page shows rush timing where it applies.
Can you ship to several addresses?
Yes. Orders can be split across locations or drop shipped to individual recipients. Send the address list with your quote request.
Do you ship outside the United States?
International shipping, including Canada, can be arranged. Contact us for a quote that includes freight, duties and brokerage.
Can we use our own freight account?
Yes. Give us your carrier and account number, and the order ships on your account.
Payment and accounts
How can I pay?
We accept credit cards, invoices, purchase orders, checks and wire transfers. First orders are paid in advance; net terms are set per client.
Do you accept tax-exempt orders?
Yes. Send your tax exemption certificate with your order and we will apply it.
Who will handle my order?
After you order, an account manager handles everything by email: the quote, the proof, the payment link and tracking. Our team works continental US hours, 6am to 5pm Pacific.
Support
Do you sell replacement parts or lids?
No. We supply branded products to businesses and do not stock replacement lids, parts or refills. For a product you received as a gift, contact the manufacturer named on the item.
Can I buy a product at retail through you?
No. We sell decorated products in quantity to businesses and organizations; we are not a retail store.
Still have a question?
Send us the product, quantity and in-hands date and we'll answer with pricing and a free proof. Request a quote